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Support / Royal Affiliate Pro / Troubleshooting

Troubleshooting

Fix common issues with referral tracking, commission calculation, payout gateway errors, and email notifications in Royal Affiliate Pro.

Troubleshooting

Referral not tracking

  • Check the cookie is being set (browser dev tools > Application > Cookies > look for rafp_ref)
  • Verify the affiliate is approved (pending affiliates do not track referrals)
  • Check if the page is in the Excluded Pages list
  • Clear your caching plugin cache
  • Verify WooCommerce is active (required for WooCommerce-based referrals)

Payouts not processing

  • Verify API keys are correct (Stripe Secret Key / PayPal API credentials)
  • Check the affiliate has connected their payment account in their dashboard
  • Ensure the affiliate has met the minimum payout threshold
  • Check that automated payouts are enabled (Settings > Payments)

Affiliate dashboard not showing

  • Verify the [rafp_dashboard] shortcode is on the page
  • Check the user is logged in AND registered as an affiliate
  • Verify the affiliate is approved (not pending or rejected)

Commission amount seems wrong

  • Review the 7-level priority chain - a higher-priority rate may be overriding
  • Check product-specific and category-specific rates
  • Verify the affiliate's tier rate
  • Check if a campaign rate is currently active

Stripe Connect errors

  • Verify Client ID, Secret Key, and Publishable Key are all entered
  • Ensure the webhook endpoint is configured in your Stripe dashboard
  • Check Stripe is in the correct mode (Sandbox vs Live)
Still stuck? Email priority support

Email support@royalplugins.com with your site URL, Royal Affiliate Pro version, the affiliate-program area where the issue appears (registration, dashboard, payouts, Stripe Connect, etc.), and a description of what you tried. Priority email support is included with your Royal Affiliate Pro license — typical response time is within 24 hours.