Contact Us

How Can You Reach Us?

We offer multiple ways to get in touch depending on your needs. In our experience, most issues are resolved within 24 hours on business days. According to HubSpot (2025), 90% of customers rate an "immediate" response as important — we designed our support workflow to match that expectation.

Three support paths depending on which Royal Plugins product you’re using:

What Should You Include in Your Support Request?

To help us resolve your issue quickly, please include the following details when reaching out. According to Patchstack (2025), 97% of WordPress vulnerabilities come from plugins — so we take every bug report seriously and security-scan every release before it ships.

• Plugin name and version — for example, "GuardPress Pro v1.6.0"
• WordPress version and PHP version
• Steps to reproduce the issue
• Screenshots or error messages if applicable
• Your license key (for Pro plugin support)

Helpful Resources

Before reaching out, you may find your answer in our existing resources. We built comprehensive documentation for every plugin, plus a blog with in-depth guides on WordPress security, SEO, and performance. As of 2026, we have 40+ documentation guides and 19 blog articles covering everything from malware removal to instant indexing.

• Blog — 19 articles on WordPress security, SEO, and performance with practical how-to guides
• Documentation & Guides — setup guides, troubleshooting, and feature walkthroughs for all plugins
• Free Tools — SERP preview, schema validator, meta tag checker, SSL checker, and security scanners
• Licensing FAQ — activation, deactivation, site limits, and subscription management
• My Account — manage your licenses, downloads, and billing
• Refund Policy — 30-day money-back guarantee on all premium plugins
• GitHub — open-source plugin source for developers contributing or filing detailed issues