Premium Support

When self-help isn’t enough,
we step in.

Direct one-on-one help from the Royal Plugins team. 24-hour response, hands-on diagnostic work, and access to our private customer community alongside Pro plugin customers and agency partners.

$149 / year

Get Premium Support → Annual subscription. Full refund if we can’t help.

Who This Is For

When you’d rather have us just fix it.

Royal Plugins ships free, comprehensive self-help docs and the wp.org plugin support forum is open to everyone — both genuinely solve most issues. Premium Support exists for the cases where you’d rather skip the back-and-forth.

Particularly worth it if you’re:

An agency or freelancer managing Royal Plugins on multiple client sites and needing fast answers when something breaks on a client’s timeline
A business owner who’s already spent hours debugging Cloudflare, ModSecurity, or a host WAF and wants someone to just identify and resolve it
A developer who knows the issue is solvable but wants direct line to the people who built the plugin instead of forum threads
Anyone on a deadline — the kind of week where you don’t have time to read four support docs, run five diagnostic commands, and iterate

What’s Included

Four things you get at $149/year.

Direct Email Support

Email the Royal Plugins team directly. Response within 24 hours (usually faster). We work the issue with you until it’s resolved or refunded.

Private Customer Community

Access to our Tenant community alongside Pro plugin customers and agency partners. Direct conversation with the Royal Plugins team and other power users running our plugins on production sites — including a gated Feedback channel where your bug reports and feature requests influence the roadmap.

24-Hour SLA

We commit to a response within 24 hours of your email. Most replies come faster — SLA is the floor, not the target.

Full Refund If We Can’t Help

If we can’t resolve your issue within scope, you get a full refund — no questions, no arguments. We’d rather lose $149 than lose your trust.

The community is a real thing.

Tenant is our private customer community, gated to paid Royal Plugins customers only. Premium Support subscribers join the same workspace as Pro plugin customers and agency partners running Royal Plugins on multiple client sites. Direct conversation with peers and the Royal Plugins team — not a public forum, not a Discord nobody checks.

# guardpress-pro # forgecache # sitevault-pro # seobolt # royal-links # royal-affiliates # formforge # feature-requests # bug-reports # announcements

How It Works

Four steps from stuck to solved.

$149 annual subscription via my.royalplugins.com checkout.

Get invited

Welcome email arrives with your Tenant community invite link.

Email us

Send us your issue with the diagnostic info from our docs.

We respond & diagnose

Reply within 24 hours. We work the issue with you until resolved.

Pricing

One tier. No hidden costs.

Premium Support

$149

per year, billed annually

Direct email support, 24-hour SLA
Private Tenant community access
Gated Feedback channel — bug reports & feature requests influence the roadmap
Full refund if we can’t help within scope

Get Premium Support →

Annual subscription via my.royalplugins.com. Cancel anytime — cancellation stops renewal, you keep access through your current year.

Scope

What’s in scope. And what isn’t.

We’re upfront about boundaries so the $149 buys exactly what it says.

✅ In scope	❌ Out of scope
✓Royal MCP OAuth / connection failures (Cloudflare, ModSecurity, host WAF issues)	✕Unrelated WordPress support (theme issues, plugin conflicts outside our plugins)
✓Configuration help for any free Royal Plugins product (Royal MCP, Royal SMTP, Royal Access, RoyalComply, Royal Ledger, SiteVault Lite, Royal Links)	✕Custom development, custom integrations, white-glove client builds
✓Hosting / Cloudflare config coordination (we’ll write the support ticket text for your host)	✕Host migrations or transferring sites between providers
✓Bug diagnosis — if you find one, we’ll triage it	✕Training on how to use MCP or WordPress generally — docs cover that
✓Activity Log interpretation, OAuth flow debugging, edge probe analysis	✕Anything requiring code changes to themes or third-party plugins

If you’re unsure whether your issue is in scope, email and ask — we’d rather tell you upfront than take your money and disappoint.

Refund policy — full refund if we can’t help

If we can’t resolve your issue within the in-scope items above, you get a full refund. No questions asked, no arguments. Stripe handles the actual refund button via your account at my.royalplugins.com. Our internal policy is to refund first and ask questions later for any borderline case — we’d rather lose $149 than lose your trust.

FAQ

Common questions.

What’s the difference between Premium Support and free wp.org forum support?

Free wp.org forum support is community-driven and handled when the Royal Plugins team and community members can get to it. Premium Support is direct one-on-one help: you email us, we respond within 24 hours, and we work the issue with you until it’s resolved. You also get access to our private customer community (Tenant) alongside Pro plugin customers and agency partners.

What does Premium Support actually cover?

Premium Support covers our free Royal Plugins (Royal MCP, Royal SMTP, Royal Access, RoyalComply, Royal Ledger, SiteVault Lite, Royal Links) — connection failures, OAuth issues, configuration help, hosting and Cloudflare coordination, bug triage. Pro plugin licenses already include priority email support, so Premium Support isn’t designed for Pro plugins — your Pro license covers that. See the full Scope table above for what’s explicitly out of scope.

Why doesn’t Premium Support cover Pro plugins?

Pro plugin licenses (GuardPress Pro, ForgeCache, SiteVault Pro, SEObolt Pro, Royal Affiliates Pro, FormForge Pro) already include priority email support as part of the license. Adding Premium Support on top would be paying twice for the same thing. Premium Support exists for our free plugins where there’s no built-in priority channel.

If you own a Pro plugin AND want help with a free plugin (e.g. you own GuardPress Pro but you’re hitting a Royal MCP connection issue), Premium Support covers the Royal MCP side; your Pro license covers the GuardPress side.

What if you can’t fix my issue?

If we can’t resolve your issue within the agreed scope, you get a full refund — no questions asked, no arguments. Stripe handles the actual refund button. Our policy is refund first, ask questions later for any borderline case.

What’s the Tenant community access?

Tenant is our private customer community, gated to paid Royal Plugins customers only. Premium Support subscribers join alongside Pro plugin customers and agency partners. You get access to all plugin-specific discussion rooms (#guardpress-pro, #forgecache, #sitevault-pro, #seobolt, etc.), the gated Feedback channel (Feature Requests + Bug Reports influence the roadmap), and Announcements.

Is this a recurring subscription?

Yes. $149/year, billed annually. You can cancel anytime — cancellation stops auto-renewal but you keep access until your current year ends. No prorated mid-year refunds, but if we genuinely can’t help you within scope, the standard refund policy applies and we refund the full year.

Do I need to be on a Pro plugin to subscribe?

No. Premium Support is a standalone subscription — you don’t need any other Royal Plugins product purchased. It works with our free plugins (Royal MCP, Royal SMTP, Royal Access, etc.) as well as the Pro tiers.

How is this different from a one-off “fix-it” service?

Premium Support is recurring — you have ongoing access for the year, not just one ticket. If you’d rather pay per fix instead of annual, we’re happy to discuss a one-off engagement on a case-by-case basis. Email us via the form on the main support page.

Ready to skip the back-and-forth?

$149/year. Annual subscription. Full refund if we can’t help within scope. Direct help from the Royal Plugins team for an entire year.