Contact Us

How Can You Reach Us?

We offer multiple ways to get in touch depending on your needs. In our experience, most issues are resolved within 24 hours on business days. According to HubSpot (2025), 90% of customers rate an "immediate" response as important — we designed our support workflow to match that expectation.

What Should You Include in Your Support Request?

To help us resolve your issue quickly, please include the following details when reaching out. According to Patchstack (2025), 97% of WordPress vulnerabilities come from plugins — so we take every bug report seriously and security-scan every release before it ships.

• Plugin name and version — for example, "GuardPress Pro v1.6.0"
• WordPress version and PHP version
• Steps to reproduce the issue
• Screenshots or error messages if applicable
• Your license key (for Pro plugin support)

Helpful Resources

Before reaching out, you may find your answer in our existing resources. We built comprehensive documentation for every plugin — for example, GuardPress has guides for firewall configuration, malware removal, and 2FA recovery. As of 2026, our documentation covers over 12 plugins with 40+ individual guides.

• Documentation & Guides — setup guides, troubleshooting, and feature walkthroughs for all plugins
• Licensing FAQ — activation, deactivation, site limits, and subscription management
• My Account — manage your licenses, downloads, and billing
• About Us — learn about the team behind Royal Plugins
• Refund Policy — 30-day money-back guarantee on all premium plugins